Photoxxl.co.uk - a 'Service' to Avoid…
March 08, 2007
Categories: Rants & Ramblings
As a photographer, I sometimes find that I need to go large and print at poster sizes – as my nearest good pro lab is sixty miles away, I'm always interested to see how well online printing services perform. A German poster-size print service has recently set up a UK web site, under www.photoxxl.co.uk, even though it turns out that they have no actual UK presence. The've been publicising a free introductory print (20*30cm), for £4.99 postage. I thought I'd give them a try, so placed an order and uploaded an image.
I received e-mail confirmation of my order, but there was not detail of the order itself. Some time later I received a PDF invoice, showing a charge of nearly £50 for a large canvas print - just about the last thing I would ever consider ordering. Immediately I saw that, I e-mailed them to say that they'd gotten it wrong and to cancel the order. I sent four e-mails in total, all of which they ignored until a week later, AFTER I'd received an e-mail from them saying they'd shipped the print. Since then, I've had nothing but arrogance and stonewalling from them - they have completely ignored every individual point I've raised with them.
From their behaviour and attitude I can only conclude that they're either a) technically incompetent and have deliberately poor customer service and attitude or b) are a complete bunch of shysters.
So I can only recommend that others learn from the mistake I made in dealing with them and have nothing to do with them in the first place.
Posted by Richard
Link to this article: http://www.sekhmet.com/2007/03/photoxxlcouk_a.html